Privacy Policy
Last updated: 9 October 2026
1. Who we are
This website, arxendigitals.com, is run by Arxen Digital Solutions Ltd, trading as Arxen Digitals (“Arxen”, “we”, “us”, “our”). We are a company registered in Nigeria with the Corporate Affairs Commission (RC 8922292).
Registered office: Block J, Plot 3, Ojulenla Family Layout, Off Ijoka Road, Akure, Ondo State, Nigeria. Email: hello@arxendigitals.com Phone and WhatsApp: +234 706 694 7873
We are the data controller for the personal data described in this policy. This means we decide how and why it is used.
This policy explains what personal data we collect, why we collect it, how we keep it safe and what your rights are. It follows the Nigeria Data Protection Act 2023 and, where it applies to visitors outside Nigeria, other data protection laws such as the UK and EU GDPR.
2. What we collect
Information you give us
- When you fill in a contact or project form: your first and last name, company or organisation, email address, phone number, the service you are interested in and your message.
- When you email, call or message us on WhatsApp or social media: your name, contact details and anything you choose to tell us.
- When you become a client or join a training course: billing details, the people we deal with at your company, and any information needed to deliver the work or the course.
Information collected automatically
- Technical data such as your IP address, browser type, device type and the pages you visit. Our hosting provider collects this in server logs to keep the site running and secure.
- Cookies and similar technologies (see section 7).
We do not knowingly collect sensitive personal data, such as health information or religious beliefs, through this website. Please do not send it to us through our forms.
3. Why we use your data and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry and preparing a quote or proposal | Steps taken at your request before entering a contract |
| Delivering services or training you have bought from us | Performance of a contract |
| Sending invoices and keeping business and tax records | Legal obligation |
| Keeping the website secure, preventing spam and fixing problems | Legitimate interests |
| Improving our website and services | Legitimate interests |
| Sending news or offers by email, if you have asked for them | Consent, which you can withdraw at any time |
We will not use your data for a new purpose without telling you first, unless the law allows it.
4. Who we share it with
We do not sell your personal data. We only share it with:
- Service providers who help us run the business, such as our website host, email provider, form and messaging tools, and accounting software. They may only use your data to provide their service to us.
- Professional advisers such as accountants and lawyers, where needed.
- Authorities, where the law requires us to, or to protect our rights or someone’s safety.
- A buyer or successor, if all or part of the business is sold or merged. They would be bound by this policy.
5. International transfers
Some of our service providers store data on servers outside Nigeria, for example in Europe or the United States. Where this happens, we take the steps required by the Nigeria Data Protection Act. That means using providers in countries with adequate protection, or using contract terms and other safeguards that protect your data to the same standard.
6. How long we keep it
- Enquiries that do not lead to work: up to 2 years from our last contact, then deleted.
- Client and project records: for the length of the contract, then up to 6 years for legal, tax and accounting purposes.
- Server logs: usually no more than 12 months.
- Marketing lists: until you unsubscribe.
7. Cookies
Cookies are small files that a website stores on your device. We use:
- Essential cookies that make the site work and keep it secure. These cannot be switched off.
- Analytics cookies, if we use them, which tell us how visitors use the site so we can improve it. We will ask for your consent before setting these.
Some pages may load content from other services, such as Google Fonts, Google Maps or embedded videos. These services may set their own cookies and are covered by their own privacy policies.
You can block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the site from working.
8. How we protect your data
We use reasonable technical and organisational measures to protect your data. These include encrypted connections (HTTPS), access controls, strong passwords and keeping our software up to date. No system is completely secure, but if a breach affects your data and puts you at risk, we will tell you and the Nigeria Data Protection Commission as the law requires.
9. Your rights
You have the right to:
- ask for a copy of the personal data we hold about you
- ask us to correct data that is wrong or incomplete
- ask us to delete your data
- object to, or ask us to limit, how we use your data
- withdraw consent at any time, where we rely on consent
- ask us to send your data to you or another organisation in a common format
- object to decisions made only by automated means that significantly affect you
To use any of these rights, email hello@arxendigitals.com. We may need to confirm your identity first. We will reply within 30 days. There is no charge, unless a request is clearly unfounded or excessive.
If you are not happy with how we have handled your data, please contact us first so we can try to put it right. You can also complain to the Nigeria Data Protection Commission (ndpc.gov.ng), or to the data protection authority in your own country.
10. Children
Our website and services are for businesses and adults. We do not knowingly collect personal data from children under 18. For training courses involving under-18s, we collect information only with the consent of a parent or guardian.
11. Other websites
Our site may link to other websites, such as our social media pages. We are not responsible for how those sites handle your data. Please read their privacy policies.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
13. Contact us
Questions about this policy or your personal data: Arxen Digital Solutions Ltd Block J, Plot 3, Ojulenla Family Layout, Off Ijoka Road, Akure, Ondo State, Nigeria hello@arxendigitals.com +234 706 694 7873.