Kixmenu

The challenge

Running a restaurant, bar or lounge means juggling a lot at once: taking orders, managing tables, handling payments, coordinating deliveries and keeping guests happy. Many hospitality businesses do this with a mix of paper menus, separate POS systems, phone bookings and WhatsApp messages to delivery riders. Nothing talks to anything else.

The result is slow service at busy times, missed or double-booked tables, orders lost between front of house and the kitchen, and no clear view of how the business is actually performing. Owners with more than one branch have it even harder.

Kixmenu set out to fix that with one platform that brings every part of a hospitality operation together, and we partnered with TapRave to design and build it.

Our approach

We started by mapping how a typical venue actually works on a busy night, from the moment a guest books or sits down to the moment their bill is paid or their order reaches the door. That showed us where time was being lost and where things most often went wrong.

From there, we designed Kixmenu around three groups of people: guests, who want to order and pay quickly without waiting for staff; staff, who need orders and tables in one clear view; and owners and managers, who need real-time sales data and control across branches.

What we built

• QR code ordering. Guests scan a code at their table, browse a digital menu and order straight to the kitchen. Venues can mark items as out of stock or add specials instantly.
• Integrated POS and payments. Cash, card and digital payments in one place, with real-time sales data and detailed reports.
• Table reservations. Online booking from the venue’s website or mobile, automated confirmations to reduce no-shows, and a live view of which tables are free, occupied or turning over.
• “Call a waiter”. Guests can request service from their phone, so staff respond to real needs instead of walking the floor.
• Take-away and delivery management. Pick-up and delivery orders in one dashboard, with driver assignment, live driver oversight and order status updates for customers.
• Bill splitting and reputation management. Easier payments for groups, and tools to help venues manage their reviews and reputation.
• User roles and multi-branch oversight. Owners control what each staff member can see and do, and can manage several branches from a single account.

Design and user experience

Hospitality staff don’t have time to learn complicated software, and guests won’t download an app just to order a drink. We kept every screen focused on one job, used clear labels and large touch targets, and made the guest experience work in any mobile browser with nothing to install.

The marketing website at kixmenu.com explains the platform in plain language, walks venue owners through the key features and leads them to book a live demo or start a 14-day free trial.

SEO and content

We wrote and structured the website content around what venue owners search for, such as digital QR menus, table reservations and restaurant POS, so Kixmenu can be found by the businesses it is built for.

The outcome

Kixmenu gives hospitality businesses a single platform for ordering, payments, reservations, delivery and staff management, replacing a patchwork of separate tools. Venues can serve guests faster, keep their menus up to date in seconds and see how every branch is performing in real time.